Support
Help with the info2fuel website, the free tools, the trading portal and the info2fuel app: contact, common questions, account and data requests.
Contact support
Email info2fuel@realengage.app or use the contact form. Cristopher answers personally, usually within one business day (U.S. Central time).
Please include: what you were doing, the device and app version (Settings → About in the app), and any reference shown (for example a Scam Check ID like SC-ABC123 or a post code like O-1234). Never send passwords or bank documents by email.
| info2fuel@realengage.app | |
| info2fuel / Cristopher Stanford, 2616 Ektom Drive Box D, Austin, TX 78745 |
Common questions
I forgot my portal or app password
Email info2fuel@realengage.app from the address on your account and we'll reset it. For security, passwords are never sent by email.
My account says “pending”
info2fuel reviews every portal registration before it can post or see the board. You'll get an email or app notification when it's approved.
I'm not getting price alerts
Check that notifications are allowed for info2fuel in your phone's settings and that the alert is switched on in the app (Alerts tab). EIA prices update once per business day, so alerts fire after each refresh, not intraday.
I bought the app; how do I get a refund?
Purchases are handled by Apple or Google. Request a refund at reportaproblem.apple.com (App Store) or through Google Play order history. info2fuel can't see or refund store payments.
How do I delete my account or data?
In the app: Settings → Account → Delete account. On the web: trade.realengage.app/account/delete. Price alerts without an account: Settings → Delete this device's data.